JHUSA Warranty

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Jazz Hamilton USA Professional Musical Instruments Limited Five Year Warranty

Jazz Hamilton USA Professional Musical Instruments  is pleased to offer this limited warranty for Jazz Hamilton® Professional Handcrafted Saxophones, Handcrafted Figueroa Horns® and Handcrafted Jazz Hamilton Brass® products. Jazz Hamilton USA Professional Musical Instruments  are covered against defects in workmanship, materials, and manufacturing for five years from date of purchase. This warranty applies only to the original purchaser of a new Jazz Hamilton USA Professional Musical Instrument from an authorized dealer or our Jazz Hamilton USA website. Jazz Hamilton USA at its discretion, will find the best possible solution to remedy the client situation. To receive warranty service, please contact the Jazz Hamilton USA Professional dealer where the original purchase was made. If your order was placed and  handled   directly by our site, please submit your request to: warranty@jazzhamiltonusa.com. Warranty requires prior authorization from Jazz Hamilton USA. Proof of purchase must be presented.

Exclusions:

Jazz Hamilton USA Professional Musical Instruments  does not warrant against deterioration from perspiration, extreme temperatures, high humidity, oxidation, tarnish of finishes, harsh climate or other external causes. Jazz Hamilton USA Professional Musical Instruments disclaims and excludes liability for damage done to finish or plating by excess polishing, or pressure, or use of a polishing cloth which takes the plating off. Use a soft cloth, free of chemicals for all finishes. Wipe finger prints often and dry moisture off inside and outside the horn as often as possible. Keep your instrument dry and in its case.

Instruments which have been altered in any way, are not eligible for this warranty and this includes instruments with the identification numbers removed or changed. Jazz Hamilton USA Professional  Musical Instruments disclaims and excludes liability for any incidental or consequential damages. Warranty does not cover damage resulting from abuse, negligence, accidents, lack of reasonable maintenance or failure to follow Jazz Hamilton USA Professional Musical Instruments Care Instructions. Warranty does not cover loss or theft of instrument. Warranty does not cover loss of income in any way.

This warranty does not include the case or the replacement of parts due to normal wear and tear including springs, pads, felts, corks, mouthpieces or parts,  rubber inserts, adjusting screws, accessories, or pro shop adjustment or maintenance. All warranty problems must be reported to Jazz Hamilton USA Professional Musical Instruments within 15 days after discovery.